Designing and restructuring the ordering experience to eliminate bottlenecks at a local spot called Café at 407.
Role
UX / Product Designer
Software
Figma, Adobe Illustrator
Timeline
3 months
The problem
Café 407's single register created chaos during peak hours.
Long lines made customers uncomfortable, the queue backed into the seating area, and staff couldn't keep up with demand.
Long Queues
15+ customers waiting during rush hours between classes
Space Constraints
Limited space caused crowding and discomfort for seated diners
Staff Bottleneck
One cashier handling orders, payment, and customer questions